Shipping policy
Where we ship We currently ship within Switzerland and Liechtenstein only. All orders are dispatched from our warehouse in Zurich.
We're working on international shipping — subscribe to our newsletter to be the first to know when we ship to your country.
Order processing Orders are processed within [1–2] business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
Shipping options, costs and delivery times
| Option | Delivery time | Cost |
|---|---|---|
| Swiss Post PostPac Economy | [2–4] business days | CHF [X.XX] |
| Swiss Post PostPac Priority | [1–2] business days | CHF [X.XX] |
| Free shipping on orders over | — | CHF [XX.XX] |
Delivery times are estimates from the date of dispatch and are not guaranteed. The final shipping cost is always shown at checkout before payment.
Tracking Once your order ships, you'll receive an email with a tracking number so you can follow your delivery.
Wrong or incomplete address Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange re-shipment — an additional shipping charge may apply.
Lost or delayed parcels If your order hasn't arrived within [10] business days of the estimated delivery date, contact us at info@emiria-hair.com and we'll open an investigation with Swiss Post.
Damaged in transit If your order arrives damaged, photograph the item and its packaging and email us at info@emiria-hair.com within [7] days of delivery. See our Refund Policy for returns and refunds.
Questions about your order? Email info@emiria-hair.com — we reply within 24 hours.